At Halo Health, we believe that providing reliable shipping is essential for your satisfaction. That’s why the Halo Health Delivery Policy prioritizes using Royal Mail for all our deliveries, as we trust them to provide the best service among all delivery providers. We carefully selected Royal Mail based on their strong reputation for reliability, speed, and professionalism.

Whenever possible, Royal Mail will post your delivery through your letterbox without requiring a signature. This convenient service ensures you receive your items quickly and without unnecessary hassle. Please ensure that children or animals cannot access the products delivered to you.

We work hard to dispatch all orders as quickly as possible, aiming to deliver your package promptly. However, sometimes circumstances outside our control, such as severe weather, postal strikes, or local disruptions, may cause delays. Although we cannot assume full responsibility for these delays, the Halo Health Delivery Policy commits to maintaining the highest standard of service. We closely monitor delivery performance and collaborate with Royal Mail to address any issues efficiently and effectively.

If your delivery takes more than seven days to arrive, please contact us immediately. Under the Halo Health Delivery Policy, we will investigate the delay and arrange to resend your products free of charge, ensuring that you receive your order as soon as possible. Moreover, our commitment is to provide the best experience, even when unforeseen circumstances arise.

If one of our delivery providers experiences delays in dispatching your order, you have the right to request a cancellation. We will promptly process your cancellation request and issue a full refund, no questions asked. At Halo Health, our priority is to give you peace of mind and confidence in our service. We stand behind the Halo Health Delivery Policy to ensure you feel secure ordering from us every time.