We take your concerns seriously at Halo Health. We believe in continuous improvement and always strive to deliver high-quality healthcare and pharmacy services. Our complaints policy shows our commitment to addressing concerns quickly, fairly, and professionally.
Our complaints procedure is straightforward and accessible. Whether you’re a patient, caregiver, or healthcare partner, we encourage you to share any aspect of our service that doesn’t meet your expectations. We use all feedback, including formal complaints, to improve our services and maintain the highest standards of care. Our goal is to build trust and foster open communication with everyone who relies on us.
How to make a complaint:
- Send your concerns in writing by email to info@haloishere.com.
- We acknowledge all written complaints within seven (7) working days.
- We provide a full response within fourteen (14) working days.
If your complaint is complex or requires further investigation, we’ll keep you updated about the progress and expected timescales. We appreciate your patience and cooperation as we work toward a resolution that meets your needs. Our team remains dedicated to resolving every concern with care and transparency.
Why a complaints policy matters
At Halo Health, we understand that sometimes things don’t go as planned. Our complaints policy helps us handle every concern consistently and fairly. It also guides us to identify areas where we can improve and raise the overall quality of our services. By listening to our patients and stakeholders, we make sure our services stay patient-focused and aligned with your needs.
Your feedback matters to us. Please share your concerns, suggestions, or complaints with us. We promise to listen, learn, and make every experience at Halo Health a positive one. Your voice is valuable, and together we can create a better, more supportive healthcare experience for everyone.
